Welcome to SocialSpikes ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application (available on Google Play Store and Apple App Store), or use our services.
By accessing or using SocialSpikes, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the application.
1 Information We Collect
We collect information that you voluntarily provide to us when registering on the platform, participating in campaigns, or connecting your social media accounts.
A. Personal Information
- Account Data: Name, email address, password, mobile phone number, and account role (Brand Creator or Promoter).
- Profile Data: Profile pictures, brand logos, bio, gender, and company details.
- Financial & Wallet Data: Payment information required for withdrawals, wallet balances (Coins, XP, Rupees), and transaction history.
B. Social Media & Integration Data
To verify eligibility for campaigns, we may collect public profile data from linked social media accounts:
- Instagram, Facebook, LinkedIn, YouTube, TikTok, and Twitter profile links, handles, and verification status.
C. Campaign & Submitted Content
- Proof of Work: Images, screenshots, and video files submitted as proof for campaign participation.
- Collaboration Links: URLs submitted for content verification.
D. Automatically Collected Information
- Location Data: IP address, timezone, zip code, city, state, and country.
- Device & Usage Data: Device type, operating system, app version, login history, and interaction metrics with the app.
2 How We Use Your Information
We use the information we collect to operate, maintain, and improve our services, specifically to:
- Create and manage your account.
- Process payments, wallet credits, and withdrawals.
- Facilitate campaigns between Brand Creators and Promoters.
- Verify social media profiles and campaign proof submissions.
- Send administrative information, such as account updates, campaign notifications, and security alerts.
- Monitor and prevent fraud, spam, and unauthorized access.
- Comply with legal and regulatory obligations.
3 How We Share Your Information
We do not sell your personal data. We may share your information in the following situations:
- Between Users: When a Promoter joins a campaign, their basic profile, social media link, and submitted proof are visible to the Brand Creator hosting the campaign.
- Service Providers: We may share data with third-party vendors who perform services for us (e.g., payment processing, email delivery via SMTP, and video compression services).
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
4 Data Retention & Account Deletion
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (such as resolving disputes and enforcing legal agreements).
Right to Delete Your Account
You have the right to request the deletion of your account and personal data at any time directly through the app or website.
What happens when you delete your account:
- Access: You will immediately lose access to your account and all active sessions will be terminated.
- Brand Creators: Your active campaigns will be marked as "expired." Any pending work submitted by Promoters before deletion will be reviewed and paid out by our administrators to protect the workers.
- Promoters: All your active and pending campaign participations will be closed and withdrawn. No pending rewards will be issued after deletion.
- Data Preservation: Your account status will be marked as "deleted," and your wallet will be frozen. We retain a minimal deletion log (including the reason for deletion) and transaction history for audit, fraud prevention, and legal compliance purposes.
To delete your account, navigate to Profile > Settings > Delete Account within the application, or contact our support team.
5 Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information (e.g., password hashing and secure token authentication). While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
6 Children's Privacy
Our services are not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children. If we discover that a child has provided us with personal information, we will delete such information from our servers immediately.
7 Third-Party Websites and APIs
The application may contain links to third-party websites and integrations with third-party platforms (such as WhatsApp, Instagram, and Facebook). We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to read the privacy policies of any third-party platforms you connect to your SocialSpikes account.
8 Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions or comments about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:
SocialSpikes Support